Better Impact Blog

The world of the nonprofit sector is constantly changing. Better Impact presents some thought leadership on a variety of topics in volunteer management and donor relations, and invites you to be a part of the conversation.

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Volunteer Retention

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9 min read

Volunteer Retention: How to Foster Long-Term Loyalty

Timothy Sarazen: Nov 6, 2025 12:05:38 PM

It’s no secret that volunteers provide immense value to your organization through their contributions of time and talent. In fact, the average...

3 min read

Book Bites July 2025: Raving Fans – A Revolutionary Approach to Customer Service

Nicole R. Smith: Jul 30, 2025 9:00:00 AM

This Month's Selection: Raving Fans – A Revolutionary Approach to Customer Service By Ken Blanchard and Sheldon Bowles The twenty-sixth in a series...

Book Bites Volunteer Retention Volunteer Management Best Practices

3 min read

Retention Begins at Recruitment

Chantelle Lowes on behalf of VMPC: Dec 11, 2024 9:00:00 AM

Volunteer Engagement focuses a lot on terms like recruitment, onboarding, orientation but how much do we focus on our welcome, on our cultivation of...

Volunteer Recruitment Volunteer Retention

3 min read

When No is the Right Answer: Declining a Volunteer

Picture of Beth Steinhorn, President, VQ Volunteer Strategies

Beth Steinhorn, President, VQ Volunteer Strategies: Jul 24, 2024 8:05:00 AM

One of the most frequent questions we hear from leaders of volunteers is how to decline a volunteer professionally and with kindness and we are...

Volunteer Management Volunteer Recruitment Volunteer Retention

3 min read

Hot Take: Volunteer Burnout Burns Out Volunteer Engagement Professionals

Picture of Mackenzie Albrecht - Greater Minnesota Program Manager, MAVA

Mackenzie Albrecht - Greater Minnesota Program Manager, MAVA: Jun 7, 2024 8:30:00 AM

We talk a lot about burnout in the nonprofit sector, and burnout is especially common among volunteer engagement professionals. According to a 2017...

Volunteer Engagement Volunteer Management Volunteer Retention Volunteer Management Best Practices

6 min read

BETTER IMPACT BOOK BITES: The 5 Languages of Appreciation in the Workplace

Nicole R. Smith: Feb 21, 2024 9:00:00 AM

This Month's Selection The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People, by Gary Chapman and Paul...

Volunteer Manager Book Bites Volunteer Retention Recognition of Volunteers

3 min read

Unlocking Volunteer Superpowers: A quick guide to a transformative volunteer engagement strategy

Rob Jackson: Feb 7, 2024 8:00:00 AM

Introduction Nonprofit organisations frequently rely on the dedication and contribution of volunteers. We’ve all heard the gushing praise and warm...

Volunteer Engagement Volunteer Retention Volunteer Management Best Practices Recognition of Volunteers